Frequently Asked Questions

Shopping & Orders

Can I change my order one it has been placed?

On restock days I start packaging and shipping as soon as it opens. I always check my email while packing so if you need any changes only use email, do not message me on social media. Once an order is packed I am not able to make any changes. If you place more than one order I try my best to catch it and combine them and refund extra shipping, but it is always best to send an email as soon as you place your second order.

Products

What kind of wax do you use?

I use a parasoy blend which is a blend of soy and paraffin that helps to use the best of both waxes. It provides you with a melt that will throw strong and long and will be more resistant to melting in transit.

How much wax should I use?

I always recommend consulting your manual for your wax warmer as they all vary in size. Please be safe and ensure you are using an appropriate wax warmer. Also, do not add water or any other additives to the wax.

Should I cure my wax, and if so, how long?

I always recommend 2 weeks, however honestly I usually do not wait that long and have great results. Just keep in mind, the longer you allow the wax and fragrance to bond, the stronger the throw will be.

How do I change out my wax?

There are many methods out there, however I find the easiest to be to drop a few cotton balls in the melted wax and let them absorb it. Just be careful when you remove them as it can get hot.

My wax is not throwing well, what can I do?

I pride myself on the strength and throw of my wax, it all goes through extensive testing to be sure you are getting the best fragrance. However there are just some scents that will not throw as strong as others, they will still create a beautiful fragrance, just not as strong as others. If your warmer is placed below a vent that can also alter the scent throw, so be sure you are keeping your warmer away from a vent. Finally, and most important, is the warmer you are using. I think S@entsy makes the most beautiful warmers, I have several, but they mostly use a light bulb for heat which is not going to give you a strong throw, I always recommend an electric warmer that is at least 20 watts or a tea light warmer to get the best throw from your wax.

Custom Pours

When will my custom order ship

Any orders containing custom pours can take 7-10 business days to ship (not including weekends and holidays.) I will make every effort to make and ship them as quickly as possible, but they may take the full 10 business days. If you are also purchasing melts that are ready to ship, they will be held and shipped with your custom pours, if you do not want to wait for your ready to ship items please purchase them separately.

Why can't I find the custom listings?

I know longer have custom listings on my site because the number of fragrances I currently have is excessive and it is too hard to keep up with inventory. If you would like a custom please send me an email and if I am able to make it I will!

Will you ever offer my custom order in ready to ship form>

You may find your scent blend become one I offer ready to ship in the future.

If you have any questions, please use the Contact us page to send me a message.

Shipping

When will my order ship?

I am as excited for you to receive your order as you are, so I try to ship next business day whenever possible but it may take up to 3 business days.

Where do you ship to?

At this time I ship to the US.

Communication

How can I get in touch with you?

If you have any questions please reach out to me using the contact us for on this page or email me directly at twilightgardenapothecary@yahoo.com. Please do not use direct messaging on social media to contact me, it is much more effective to have all messages in one place in my email so I can ensure I provide you the best customer service!

Returns

What is the return policy?

We do not offer returns or exchanges, but we make sure to list scent notes so you can decide if you will like the fragrances offered. If you have any issues with your order I will work with you to help resolve the concerns, just use the Contact Us form to send me a message, and be sure to message us within 3 days of receiving your order.

Sezzle Payments

Is there a minimum purchase to use Sezzle?
Yes, you may use Sezzle as a payment on any order of $50 or more.

How does the Sezzle payment plan work?
Sezzle splits your total purchase amount into 4 interest-free payments, spread over 6 weeks. There are no fees if you pay on time. Your order will ship within 1-3 business days as usual.

How do I apply for Sezzle?
Simply add the items to your shopping cart on our webite and when you ready to checkout, choose Sezzle as your payment option. You will be redirected to the easy no credit check application. Once you are approved it will redirect you to finish checkout. Sezzle users must be 18 years or older* and have a valid U.S. or Canadian email address and mobile phone number.

Does Sezzle charge interest or additional fees?
Sezzle is completely interest-free for shoppers.The only fees you may potentially incur are failed payment fees and late payment fees. If your scheduled payment fails to process, you will be charged a $10 failed payment fee. Sezzle does their best to prevent this from happening by sending you emails and text reminders! Rescheduled payments will incur a $5 late payment fee.

How do I make my installment payments?
Sezzle accepts Debit/Credit cards and ACH payments from connected bank accounts. They are taken automatically on the days listed when you pay on Sezzle.

When will my first payment be taken?
Your first payment will be taken at the time of order.

Returns

What is the return policy?

Do you have a questions that I have not answered?

Use the form on the Contact us page to ask your question.