Open Box Information
The Open Box shipping process has changed please be sure to read it and let me know if you have any questions.
An Open Box is when you make a purchase and I keep the box open and you are able to continue adding to it for up to 2 months while only paying one flat rate shipping fee. Please cose your opne box no later than 2 months after you open it, if you would like to keep it opne longer please send me a message to ensure I have the room to hold it. I am offering this for customers who want to make multiple purchases and save on shipping. Please note that open box orders that have been picked, just liked packed orders for shipment,are not able to be canceled.
To create an Open Box:
Make a purchase and at check out select the Start Open Box shipping option. You will pay no shipping now, you will pay that when you want to close and ship your box. Be sure to set up an account on my website before or during checkout, as you will not be able to combine orders without an account. If you do not select the Start an Open Box shipping option at check out your order will be shipped now and you will not be able to combine orders. If you would like an Open Box be sure to use the proper shipping option at checkout as I do ship very quickly.
To Add on to your Open Box:
Start by logging in to your account,, shop the website and at checkout select the Open Box - Keep Adding On shipping option, I will add that purchase to your open box and continue to hold it.
To Close your Open Box:
Be sure you are logged in to your account, at checkout choose the Close Open Box - Ship Now option, by selecting this and paying the shipping fee I will add the items from the purchase to your open box and pack it up and ship it out to you. After you have closed your open box you can open a new one and start the process all over again.
If you would like to close your open box without making a purchase just add this item to your cart (it is free) https://twilightgardenwax.com/products/close-open-box
at checkout choose the Close and Ship Open Box option and complete checkout. I will close and ship your open box.
If you have any questions at all, please don't hesitate to contact me.